Introduction:
Imagine not being able to access your Meta (formerly Facebook) Ads account for nearly a decade. That was the challenge one of our clients faced—an account that remained suspended for over 10 years due to unpaid dues and expired payment methods. This post reveals how we successfully recovered and restored the account in 2025.
Why Was the Meta Ads Account Suspended?
The account had a history of:
- Unpaid balance that failed multiple times due to banking issues
- Expired credit card attached to the billing system
- Inability to verify the account due to expired verification links
Over the years, several attempts were made to fix the issue, but all were unsuccessful—until now.
How We Restored It (Step-by-Step)
✅ Step 1: Meta Certified Support Access
Being a Meta Certified Partner, we were able to connect with a dedicated Meta Ads manager, something most regular advertisers don’t have access to.
✅ Step 2: Reviewing the Account History
We audited the account, noting the exact reasons for the suspension: payment failure logs, expired verification links, and outdated billing information.
✅ Step 3: Updating Billing Info
We added a new payment method and cleared the outstanding balance.
✅ Step 4: Communication With Meta
After submitting a formal appeal and supporting documents, Meta officially responded with approval:
“After a thorough review, we have restored your account and reactivated payment functionality.”
✅ Step 5: Live Status Confirmation
Once restored, we confirmed the account was in good standing with no active suspensions or pending payments.
Result? Full Access Restored After 10 Years 🎉
The client can now run ads again, manage campaigns, and use all Meta advertising tools as usual.
Facing a Suspended Ads Account? We Can Help!
Whether it’s Meta Ads, Google Ads, Bing Ads, or even Google Merchant Center, we specialize in:
- Suspended account recovery
- Campaign auditing & optimization
- Full ad management services
📩 Contact us today to restore your account or audit your campaigns. Details are in the contact section below.
Final Words
Recovering a 10-year-old suspended Meta Ads account wasn’t easy, but with the right expertise and access—it’s possible. This case proves that no account is truly lost if you take the right steps with the right support.
👉 Need help? Let’s talk!
